1. Who we are

EKIN (“we”, “us”, “our”) provides information and guidance on panic/exit door hardware and related services for customers in the United Kingdom. For the personal data collected via this website, we act as the data controller.

• Email: alex@ekinpanicbar.com

• Postal address: Shenzhen 518000,China

• Supervisory authority: Information Commissioner’s Office (ICO) – see https://ico.org.uk

2. Personal data we collect

We collect only the data necessary to operate the site and respond to your requests:

• Contact & enquiry data: name, email address, company, phone (if provided), and the content of your message.

• Quotation data: door width/thickness, single/double door, fire rating, photos/files you upload, and project notes.

• Support data: your requests, troubleshooting details and correspondence.

• Device & usage data: IP address, browser type, pages viewed, timestamps, referral URL.

• Cookies & similar technologies: see Section 6.

We do not intentionally collect special category data. Please avoid sending sensitive information in free-text fields.

3. How we obtain your data

• Directly from you when you contact us, request a quote, download documents, or use tools on our website.

• Automatically through cookies/analytics when you browse our pages (see Section 6).

4. Purposes and lawful bases 

|                 Purpose                                          |          Examples                                                       |                   Lawful basis                                    |

| ----------------------------------------- | -------------------------------------------------- | ----------------------------------------------- |

| Respond to enquiries                | Reply to forms/emails; prepare a configuration     | Contract or Legitimate interests       |

& provide quotations         

| Provide downloads & updates | Send requested PDFs, data sheets and documentation|Contractor Legitimate interests|

| Improve website & content       | Measure usage, fix issues, plan content            |   Legitimate interests                       |

| Marketing (occasional B2B updates)        | Product updates, guides                            | Consent (email marketing is opt-in)         |

| Legal & compliance             | Prevent abuse; comply with legal obligations       | Legal obligation/ Legitimate interests |

If we rely on consent, you can withdraw it at any time. 

5. Sharing your data

We share personal data only with:

Service providers (processors) under our instructions, such as hosting, analytics, form handling and email delivery.

Professional advisers, e.g. legal or accounting support, where necessary.

Authorities, where required by law.

We do not sell your personal data.

6. Cookies & analytics

We use essential cookies for basic site functionality and, if you consent, analytics cookies to understand how our site is used. On your first visit, a banner allows you to accept all or allow essential only.

Illustrative cookies (update to reflect your actual setup): 

| Cookie       |         Type                 |  Purpose                        | Retention   |

| ------------ | -------------------- | ------------------------------ | ----------- |

| site_session | Essential            | Keep basic preferences/session | Session     |

| analytics_  | Analytics (optional) | Page usage metrics             | 1–13 months |

Google Analytics (IP anonymisation enabled; retention 14 months).

Managing cookies:

You can block or delete cookies in your browser settings. If you decline non-essential cookies, core browsing will still work, though some features may be limited.

7. International data transfers

We primarily process data in [insert hosting region, e.g. UK or EU]. If data is transferred outside the UK or EEA, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) and/or EU Standard Contractual Clauses (SCCs), as applicable, and perform due diligence on our providers.

8. Retention

We keep data only as long as necessary for each purpose:

General enquiries: up to 24 months.

Quotations and project correspondence: 6–72 months after project completion (depending on tax/contract requirements).

Legal/compliance records: as required by law.

9. Your rights (UK GDPR)

You have the right to access, rectify, erase, restrict or object to processing, and to data portability. Where we rely on consent, you can withdraw consent at any time.

To exercise your rights, email alex@ekinpanicbar.com

. We will respond within one month. You may also lodge a complaint with the ICO.

10. Security

We apply appropriate technical and organisational measures (access controls, encrypted transport, least privilege). Internet transmission is not fully secure; please avoid sending unnecessary sensitive data.

11. Children

This website targets professional/business audiences. We do not knowingly collect data relating to children under 13.

12. Third-party links

Our website may link to external sites with their own privacy terms. We are not responsible for their content or practices.

13. Changes to this policy

We may update this policy to reflect legal or operational changes. We will post the updated version with a new effective date and, where appropriate, show a notice on the site.

14. Contact

Email: alex@ekinpanicbar.com

Postal address: Shenzhen 518000,China

Terms of Service

Effective date: 6 October 2025
Brand: EKIN
Website: https://www.ekinpanicbar.com
Contact: alex@ekinpanicbar.com

1. Acceptance of terms

By accessing or using this website, you agree to these Terms of Service and any policies referenced here (such as our Privacy Policy). If you do not agree, please do not use the website.

2. About us

EKIN provides information, downloads and assistance related to panic/exit door hardware. Unless we enter a separate written contract with you, these Terms govern your use of our website and resources.

3. Eligibility and authority

You must have legal capacity to enter into agreements. If you use the website on behalf of a company or organisation, you confirm you are authorised to bind that entity.

4. Website use & content

• Content on this site is for general information and initial specification only. Final configuration, compliance and installation should be confirmed by competent professionals.

• You must not use the site for unlawful, fraudulent or harmful purposes, nor attempt to interfere with, scrape or compromise the service.

5. Quotes, orders & pricing

• Our online forms enable you to request a quotation. We will prepare a suggested configuration/estimate based on the information you provide.

• Prices shown (if any) are in GBP (£) and exclude VAT, shipping and installation unless expressly stated otherwise.

• Actual supply, lead time and final price are set out in our written quotation/contract.

6. Compliance & installation

• Compliance (e.g. EN 1125 / EN 179) depends on building use, door type, installation quality and local enforcement requirements.

• You are responsible for ensuring site conditions and installation methods meet applicable standards and regulations. We may provide non-binding remote guidance and documentation.

• We are not liable for issues caused by third parties or improper installation.

7. Downloads & tools

• Downloads (PDFs/data sheets) and online tools (e.g. Selector/Estimator) are for guidance only and do not constitute professional advice, certification or warranty.

• You should verify dimensions, hardware compatibility and fire-door ratings with qualified professionals before procurement.

8. Intellectual property

• The text, images, diagrams and brand elements on this site are protected by copyright and/or trade mark laws.

• You may not copy, modify, distribute or use them commercially without prior written permission (reasonable quoting for project review is permitted with proper attribution).

9. Third-party links

We may link to third-party resources or merchants. These are outside our control; we are not responsible for their content, products or practices.

10. Disclaimers

• The website is provided on an “as is” and “as available” basis and may contain technical or typographical errors.

• To the fullest extent permitted by law, we make no warranties regarding completeness, accuracy, suitability or availability of the content or the website.

11. Limitation of liability

To the extent permitted by law, our total liability arising from or in connection with your use of the website shall not exceed £100 or the amount you actually paid for the relevant services (whichever is higher). Nothing excludes or limits liability where it would be unlawful to do so (e.g. death or personal injury caused by negligence, or fraud).

12. Indemnity (for business users)

If you are a business user, you agree to indemnify and hold harmless EKIN and our officers/employees/agents from claims arising out of your misuse of the website, breach of these Terms, or infringement of third-party rights.

13. Returns, cancellations & warranty (if applicable)

If you purchase goods/services from us, the applicable sales terms or the written quotation/contract will set out returns, cancellations and warranty provisions. If you do not purchase online, this section is as agreed in contract.

14. Suspension & termination

We may suspend or terminate access to the website at any time on lawful and reasonable grounds (e.g. security, maintenance, misuse).

15. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new effective date. Your continued use of the website constitutes acceptance of the updated Terms.

17. Contact

Questions, complaints or legal notices: alex@ekinpanicbar.com